Service & Support

Guidelines for consumers:

Please read these before doing anything else:

1. New products are extremely rarely defective when they leave the factory. In most problem situations, the cause is found in the connections, incompatible devices, and / or a problem other than a fault in the new product. If the defect is not in the device you are sending for service, you will most often be charged both the Shipping Charges in both directions and the service inspection fee. Therefore, it is a good idea to study the situation very carefully and not be the first to send the device for service.

2. ALWAYS contact your dealer first and report your problem before sending the product for service. It is in your and our interest that other possible problems can be ruled out before maintenance. For warranty issues, you can also contact us via the service form.

3. Warranty service requires that you have to present proof of purchase for the product. In other words, in practice, either a receipt or a shipping list, etc., which shows the date of purchase of the product and the place of purchase. If your receipt is lost and the product has been purchased from us, please contact us. Orders from our online store can be found in our database so the receipt can be searched.

Amplifier maintenance:

Ai-Sonic, Ampire, Brax, DD Audio, FOUR, Ground Zero, Helix, Match, Rainbow and SounDigital amplifiers you can also supply for service yourself. Contact Vaasan Audiohuolto Oy first: Phone number: +358 44 996 8232, e-mail: vaasanaudiohuolto@hotmail.com

You can send us a complaint about a defective product here.